Event information

General info

Dates & times

May Day Bank Holiday Weekend - Saturday 5th and Sunday 6th May 12:00 - 22:30

Bear in mind that last entry will be 18:00 and no later - we don't want you to miss out.

General info

When arriving and leaving the site, please do so as quietly and respectfully as humanly possible.

Please dispose of any litter in the bins provided and use the portable toilets / urinals next to the station and on route to the site to your heart's content.

Please follow the event signage to the site and do not detour - otherwise you might end up in Westfield Shopping Centre where there will be no 50 tonne robotic spiders as far as we're aware. The route we've mapped out is solely for your convenience and safety and it also happens to be the quickest route to the site - trust us, we know how important it is to get to a party.

Site address

London Way
Queen Elizabeth Olympic Park
London E15 2EE
View on Google Maps

Please see the TRAVEL & SLEEP page for more detailed information on how to get here and options for places to rest your weary head.

Payments on site

We will be operating a tokens system on site. We took some convincing that a token system was the right way to go, but it basically means there will be less hassle at the bar and you can get served quicker. Tokens can be bought at the tokens point with either cash or card. Please note that these tokens can ONLY be used for drinks at the bars - they won't be accepted by food traders, the merchandise stand, retail traders or at the lockers. Instead, you'll be able to use good old-fashioned cash and/or card for these. If you don’t end up using all your tokens, they can be refunded on site until 10pm on the day of purchase.

Maps & set times

Booklets containing maps, set times and other important information will be given out for free upon arrival so you'll never get lost or miss a banging set again - or at least this weekend.

Filming & photography

Arcadia London is being filmed, live streamed and photographs will be taken across the weekend.

Facilities on site

Medical & welfare

If at any point during the event you feel that you or anybody else needs medical assistance, please make your way to Welfare to seek help immediately. Our qualified medical team will be on hand to help, whether you or any of your friends feel unwell, or even if you just need to escape the crowd for a time out. To locate the Welfare area, have a look at the event map, keep your eyes peeled for signage which will be up and about across the site, or ask any member of staff who will be more than happy to assist.

Food

We have a food village on site. There will be all sorts of delicious food on offer catering for any allergies and various dietary preferences.

Phone charging

Unfortunately, there are no phone charging facilities on site - please make sure your device is fully charged and ready to go before you arrive.

Cigarettes

As it is against Olympic Park policy to sell cigarettes or any other tobacco product in the Queen Elizabeth Olympic Park, there are no cigarette kiosks on site. As there is NO RE-ENTRY please make sure you bring everything you need with you before entering the event.

Lost property

If you find or lose anything, head straight down to the Welfare area where all lost property will be taken to and logged in. After the event, if you realise you have misplaced something (let's face it, we've all been there) then drop an email to lost@lwe.events. Lost property is stored for 30 days after the event so don't hang about.

Mobile phones

It'll come as no surprise that phone thieves and pickpockets target large events. Please be super careful with your bags and phones and follow the advice below:

  • Do NOT put your phone in your back pocket.
  • Do NOT put your phone in your bag unless you know it is safe from pickpockets. Remember that thieves are highly skilled at opening zips and clasps.
  • Do NOT hand your phone to a stranger to take a photo of you and your friends.
  • People will be searched at random as they exit should we receive any reports of mobile phone theft and a corresponding description of a potential thief.
  • It your mobile phone does happen to be stolen, the only way we can do our best to help you is if you can give us a description of the thief and the location of the theft in as much detail as possible. Please report any theft to Welfare and they will do their best to help.
Cash machines

There are plenty of cash machines on site - have a look at the event map to locate them.

Ticketing & entry

ID & ticket scanning

Your tickets will be checked and scanned on arrival. Printing your ticket out will definitely speed up entry, but it is not compulsory. If you want to save some trees, having your ticket on your phone is absolutely fine too.

The event is over 18s only. Challenge 25 will be in operation, so you know the score - if you're lucky enough to look under 25, you'll be asked to provide photo ID proving that you are of age. Please take it as a compliment - and remember to bring some photo ID with you.

The only accepted forms of ID are a valid and up to date passport, driving license or home office approved proof of age card or a foreign national ID card that clearly displays the PASS hologram. Birth certificates will not be accepted as they are not valid forms of photo ID.

When queuing, please do so as quietly and respectfully as humanly possible. We've made sure that there are enough lanes to make your entry as quick and painless as possible.

Ticket types

All tickets are standing.

Admission policy

Please do bear in mind that you will be searched upon entry.

We operate a zero-tolerance policy towards illegal drugs and legal highs. You cannot bring pressurised gas canisters into the venue and you will be asked to surrender any canisters or be refused entry.

No food or drink will be allowed into the venue either. Cosmetic products and vape liquids are allowed at the discretion of the security staff but only in small containers.

No glass allowed.

We reserve the right to prohibit any items or goods within our venue, including, but not limited to:

  • Items which are or may be illegal
  • Weapons
  • Ammunition
  • Explosives
  • Horns and loudhailers
  • Whistles
  • Drums
  • Fireworks, flares
  • Flagpoles, sticks
  • Large umbrellas
  • Perfume bottles & aerosols
  • Spray paint, graffiti pens
  • Legal highs & New Psychoactive Substances (NPS)
  • Nitrous Oxide "Laughing gas" canisters and dispensers
  • Medication (unless accompanied by doctors/hospital letter)
  • Food, alcohol and soft drinks, glass and cans
  • Folding chairs, stools and tables
  • Shooting/selfie sticks
  • Luggage and bags larger than an A4 piece of paper (21cm x 29cm)
  • No man bags
  • Animals (except assistance dogs)
  • Professional cameras (such as DSLRs), film, video or any other recording equipment
  • Laser pens
  • Any sports equipment
  • Candles, lanterns
  • High-vis bibs, jackets or vests
  • Any other articles which may be a danger to public or cause nuisance

For full list of prohibited items and further T&Cs please visit: http://www.lwe.events/terms-and-conditions

Disabled access

Personal assistance tickets

If you wish to purchase a ticket to Arcadia London and you have personal assistance, we will give your assistant a free ticket. All you need to do is contact us at info@lwe.events with a copy of your ticket (or a confirmation email) and the name, surname and email address of your assistant. They will then be sent a barcoded guest ticket which they will need to provide on entrance to the festival. Don’t be alarmed if the ticket doesn’t come through immediately – we usually collate all the information up until the day before the event, and only then send the guest tickets out.

Please be aware that a large part of the festival is set on grass. The ground tends to get soft and muddy in case of wet weather on the day or ahead of the event. We understand that this makes it particularly difficult for wheelchair users, hence we will offer a free ticket to a person accompanying you even if you don’t require assistance due to your medical condition.

Getting to the festival site

London Way
Queen Elizabeth Olympic Park
London E15 2EE
View on Google Maps

Cars

Blue Badge holders parking can be arranged for Here East Car Park which is just across the road from the festival site. You need to contact us in advance to book your slot.

Taxis

There will be a designated taxi rank outside the exit - please follow the event signage or ask our staff for directions.

Taxi drop off

The taxi drop off point is on Copper Street. Use the postcode E20 3HB to get there and then follow the event signage or ask our friendly staff to direct you to the festival entrance.

Taxi pick up

There will be a black cab taxi rank outside the venue as well as a dedicated private hire and Uber taxi waiting area. Please follow the signage at the end of the night or get help from our staff. Your taxi should be able to get there easily by using the post code E20 3HB and following the road signage.

Under/Overground

Stratford station is 15 mins walk away from the station and it has step free access.

Buses

Please check TFL to plan your journey: TFL website

Customer journey

Entrance

There is a separate fast-track queue dedicated to disabled customers. As you approach the festival entrance, stick to your right and follow the signage on the tarmac path. Once you’ve been searched by our security team, you will see that there is an Info Point on your left- hand side (under the same tent as the search tables). The friendly staff there can answer any questions you may have throughout the day. You will also be given a booklet which contains set times and a festival map.

Lockers

Further down on the left-hand side you will see a locker area – it’s our version of a cloakroom where you can leave your belongings and come back to them throughout the day as you wish. You can pre-purchase your locker on our ticketing website. They are easily accessible.

Tokens

We will be operating a tokens system on site, which means you will need to purchase tokens to be able to buy drinks at the bars.

Please note: that these tokens can ONLY be used for drinks at the bars - they won’t be accepted by food traders, the merchandise stand, retail traders or at the locker area. Instead, you’ll be able to use cash and/or card for these. If you don’t end up using all your tokens, they can be refunded on site until 22:00 on the day of purchase.

Food

We have a food village on site with a covered seating area – the perfect place to come back to and relax if it all gets a little bit too much. There will be all sorts of delicious food on offer catering for any allergies and various dietary preferences.

First aid/welfare

This area is located at the end of the food vendors line, on the right-hand side as you enter the site. You can head here whenever you need a time out, a friendly person to talk to, or any type of medical assistance at all.

The show

Enjoy the experience across our two stages – one outdoor and one new undercover stage – complete with a spectacular display of flames, lasers, aerial circus performers and more…

Please note: We use lights, lasers, a 360 degree sound system, smoke machines, haze, strobes, pyro, large flame effects, tesla effects and human aerial performance so may not be suitable for some people. Please also expect crowds. There will be an accessible viewing platform with a viewing area for those who would prefer to be out of the crowd.

Facilities

Toilets

There are three toilet locations on site and each one will be equipped with a disabled toilet. Our friendly staff will be positioned there throughout the day to ensure they are used properly to keep the queues at a minimal level. Please refer to a festival map to find these.

Evacuation policy

In the unlikely event of evacuation of a part or the whole site, please seek help with a member of staff that is nearest to you. All of our security and stewards are trained in assisting you in such a situation.

Medicine

If you need to bring any medicines, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please email us to outline your requirements - we will ensure our staff are briefed on the day and introduce you to our medical team.

Changing places unit

Unfortunately we haven’t got such a facility within the event boundaries, however there is one in the Park in Timber Lodge Cafe (Queen Elizabeth Olympic Park, 1A Honour Lea Ave, London E20 1DY) which will be open from 9:00 until 17:00 - please speak to a member of staff at the Info Point if you need to leave the event to use it and they will arrange with door security to guarantee you re-access to site.

Routes & pathways

As aforementioned, the majority of the event area will be on grass. However, there is a wide tarmac path that runs across the whole site which will ease access for wheelchair users.

Viewing platform

We have a viewing platform available at the Spider stage. Access to this will be available to anyone who needs it. It’d be really helpful to us if you get in touch in advance if you feel like you might need access to this as it will determine the size of platform we need to provide. Unfortunately, there is no viewing platform for the second stage but if you speak to our security team, they will help you find a suitable space within the venue.

Accessible bar

There will be a number of bars on site that will offer an easily accessible section with a lowered serving point, accessible large font menus and trained staff. Please refer to the festival map to find them - the accessible section is usually at the end of the bar.

Assistance

There will be a team of volunteers on site that will be on hand to assist you throughout the day if needed. To get in touch with them, please head over to the Info Point.

GOT ANY OTHER QUESTIONS? PLEASE GET IN TOUCH WITH US AT info@lwe.events